Contact us

If you have any queries, or require any additional information, please contact us.

Customer Solutions

1300 721 394 within Australia

+61 1300 721 394 from overseas


1300 369 905

Hours of operation

Monday to Friday - 8:00am to 9:00pm

Saturday - 8:00am to 8:00pm

Sunday - 8:00am to 8:00pm

Australian Eastern Standard Time (AEST).

Write to us

Latitude Low Rate Mastercard

GPO Box 140

Melbourne VIC, 3001

Lost and stolen cards - 24 hours every day

1300 721 394 within Australia

MasterCard international

+1-636 722 7111 from overseas

Please help us improve our service to you.

We know that sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Click here for information on how to make a complaint.